Quality Assistant

• Perform scheduled daily, weekly, and periodic analysis of plating and process tanks.
• Perform chemical titrations according to approved laboratory procedures.
• Measure and record pH, concentrations, temperature, and other required process parameters.
• Maintain accurate bath-analysis and laboratory records.
• Enter test results into applicable logs, spreadsheets, ERP systems, or controlled records.
• Identify results outside established operating limits and immediately notify the QC & R&D Manager or appropriate supervisor.
• Repeat or verify unusual test results when instructed.
• Prepare laboratory reagents and test solutions according to approved procedures.
• Maintain clean, organized, and properly labelled laboratory work areas.
• Monitor laboratory supplies and notify management when replenishment is required.

• Verify that required tank analyses and process checks are completed according to schedule.
• Assist with monitoring plating-bath condition and process-control trends.
• Support QC with review of process records and production documentation.
• Assist in collecting samples for additional analysis or investigation.
• Support investigations into abnormal bath conditions, plating defects, or process problems.
• Assist QC/R&D personnel with controlled trials and process-development testing when required.
• Ensure abnormal conditions are escalated rather than simply recorded.

• Provide responsive support to assigned high-volume and high-value customer accounts.
• Respond professionally to routine customer inquiries regarding order status, documentation, inspection status, and quality requirements.
• Coordinate with Production, Shipping, Office Administration, QA, and QC to obtain accurate information for customers.
• Support customer requests for quality documentation and records.
• Ensure important customer requests and commitments are followed through to completion.
• Escalate complaints, urgent requests, specification concerns, or significant customer issues to the appropriate manager.
• Maintain a high level of professionalism when communicating with aerospace and NADCAP-related customers.
• Help ensure priority customer orders receive appropriate administrative and quality follow-up.

• Assist the QA Manager with maintenance of controlled documents and records.
• Issue, file, scan, organize, and retrieve quality records.
• Assist with document revisions and controlled distribution.
• Ensure obsolete documents are removed or replaced when instructed.
• Maintain organized electronic and physical quality files.
• Support maintenance of customer specifications, procedures, forms, work instructions, and quality records.
• Assist with record retention and retrieval for audits and customer requests.
• Verify that required production and inspection documentation is complete before filing or release.

• Coordinate and schedule preventative maintenance activities according to established frequencies.
• Maintain preventative maintenance calendars, records, and due dates.
• Follow up with Maintenance personnel to ensure scheduled work is completed on time.
• Coordinate recurring third-party inspections, servicing, and testing where required.
• Schedule boiler-related testing, including boiler condensate testing and other required periodic checks.
• Maintain records and certificates associated with preventative maintenance activities.
• Escalate overdue preventative maintenance or recurring equipment issues to the Maintenance Supervisor and management.
• Support development and improvement of preventative maintenance schedules.
• Coordinate with Production to minimize disruption when maintenance activities are scheduled.

The Quality Assistant coordinates and tracks preventative maintenance activities but does not replace the Maintenance Department’s responsibility for completing the work.

• Coordinate and perform routine environmental compliance testing where trained and authorized.
• Schedule required environmental sampling, analysis, inspections, and third-party testing.
• Maintain records related to wastewater, discharge, boiler, chemical, and other environmental monitoring requirements.
• Assist with collection and submission of environmental samples.
• Track recurring testing dates and ensure required testing is completed before deadlines.
• Review results for completeness and immediately escalate abnormal or out-of-specification results.
• Maintain environmental compliance records in an organized and audit-ready manner.
• Coordinate with Maintenance, Production, QA, external laboratories, and environmental service providers as required.
• Assist management with preparation of environmental records and supporting documentation.
• Support environmental audits, inspections, and regulatory information requests.

Support the Quality Assurance Manager with activities including:

• AS9100 documentation
• NADCAP documentation
• Audit preparation
• Internal audit records
• Corrective-action documentation
• NCR administration
• Training records
• Calibration records
• Customer specifications
• Quality-system records
• Customer and registrar audit preparation

The Quality Assistant supports these activities but does not independently own the Quality Management System.

Support the QC & R&D Manager with activities including:

• Laboratory testing
• Bath analysis
• Inspection records
• Process-control monitoring
• Data collection
• Plating investigations
• Sample preparation
• Process trials
• Technical recordkeeping
• Inspection and testing activities

The Quality Assistant is expected to promptly communicate unusual results rather than making unauthorized process decisions.

• Assist with incoming, in-process, and final inspection activities as trained and qualified.
• Perform routine visual or dimensional inspections where authorized.
• Assist with coating-thickness measurements and other approved testing.
• Record inspection results accurately.
• Identify and segregate suspected nonconforming product.
• Immediately notify QC or QA when a potential nonconformance is identified.
• Ensure inspection equipment is handled and stored appropriately.

• Maintain records in a condition suitable for customer, NADCAP, regulatory, and third-party review.
• Ensure required process-control, maintenance, and environmental records are complete and legible.
• Assist QA in gathering documentation for audits.
• Help identify missing records or incomplete documentation before audits.
• Support corrective actions resulting from documentation, laboratory, maintenance, or compliance-related findings.
• Maintain good laboratory and records-management practices at all times.

• Understand which jobs and customers require priority attention.
• Respond quickly when Production or Quality requires testing to keep a job moving.
• Avoid unnecessary delays in completing bath analyses, inspections, documentation, maintenance coordination, or compliance testing.
• Communicate immediately when testing or documentation may delay production or shipment.
• Work with Production while maintaining required quality standards.

• Complete assigned recurring activities without repeated reminders.
• Maintain an organized schedule of testing, maintenance coordination, compliance, and quality responsibilities.
• Follow up on outstanding tasks through completion.
• Communicate abnormal results, overdue activities, or missing records immediately.
• Ask questions when requirements are unclear rather than making assumptions.
• Maintain confidentiality regarding customer, technical, employee, and company information.
• Support the QA and QC managers as priorities change.
• Identify opportunities to improve laboratory, documentation, maintenance coordination, and quality processes.