Floor Supervisor

• Coordinate daily work assignments for plating and production technicians.
• Ensure employees understand job priorities, customer requirements, and production expectations.
• Monitor work-in-progress and help keep jobs moving efficiently through the plant.
• Identify delays, bottlenecks, or manpower issues and take appropriate action.
• Reassign labour when required to support urgent production needs.
• Maintain awareness of priority jobs, due dates, and customer commitments.
• Escalate significant production concerns to the General Manager / Production Manager.
• Maintain a strong presence on the production floor during active operations.

• Perform plating and production work as required.
• Serve as an experienced technical resource for shop-floor employees.
• Assist technicians with plating setup, masking, racking, pretreatment, loading, processing, rinsing, and post-processing activities.
• Help identify obvious process or workmanship problems.
• Ensure technicians follow approved process instructions and customer requirements.
• Support troubleshooting with QC, R&D, Maintenance, or management when technical issues arise.
• Stop or escalate processing when there is a reasonable concern that product quality or process requirements may be compromised.
• Reinforce proper handling of customer parts throughout production.

• Provide day-to-day direction to production technicians.
• Ensure employees remain productive and focused during working hours.
• Monitor attendance, punctuality, conduct, productivity, and workmanship.
• Coach employees when performance or behaviour needs improvement.
• Address minor performance or conduct issues promptly.
• Document recurring concerns when required.
• Escalate serious employee matters to management.
• Recommend corrective or disciplinary action where appropriate.
• Help train and develop less-experienced plating technicians.
• Ensure new employees receive appropriate shop-floor guidance.
• Hold technicians accountable for completing assigned work correctly and on time.

When designated as the senior person on site or on the production floor, the Floor Supervisor is expected to:

• Maintain safe and orderly shop-floor operations.
• Ensure employees follow company procedures and management direction.
• Respond to normal operational issues within their authority.
• Make reasonable production-priority decisions when required.
• Escalate significant quality, safety, customer, equipment, or employee issues promptly.
• Contact management when a decision exceeds their authority.
• Ensure urgent issues are not left unresolved simply because a manager is not physically present.
• Maintain professional control of the facility and production team until senior management is available.

This responsibility does not authorize the Floor Supervisor to independently change controlled plating processes, customer requirements, quality dispositions, chemical parameters, or other decisions reserved for QA, QC/R&D, Engineering, or senior management.

• Reinforce proper workmanship and handling standards.
• Ensure technicians follow routers, work instructions, drawings, specifications, and approved process steps.
• Verify obvious production requirements are complete before work progresses.
• Support containment of suspected nonconforming product.
• Notify QC/QA promptly when quality concerns are identified.
• Help reduce avoidable rework, scrap, damage, and repeat processing errors.
• Ensure lessons learned from production problems are communicated to technicians.
• Support Production, QA, and QC in implementing corrective actions on the floor.

• Enforce PPE and shop-floor safety requirements.
• Address unsafe acts or conditions immediately.
• Ensure chemicals and equipment are handled according to approved procedures.
• Maintain good housekeeping and organization throughout production areas.
• Ensure aisles, workstations, tanks, staging areas, and production equipment remain orderly.
• Report equipment, ventilation, spill, electrical, or facility concerns promptly.
• Support emergency response procedures when required.
• Ensure technicians follow required safe-work practices.

• Ensure all production jobs are properly processed through the ERP system as work progresses.
• Verify required production documentation is completed accurately and in real time.
• Ensure job status, routing steps, quantities, processing stages, and completion information are updated correctly in the ERP.
• Confirm technicians complete required electronic or paper records before jobs move to the next stage.
• Ensure production records, travellers, work orders, and related documents remain with the correct job and are complete.
• Identify missing, incomplete, or inaccurate production documentation and correct the issue promptly.
• Prevent jobs from being advanced or closed in the ERP when required production information is missing.
• Ensure ERP processing accurately reflects the actual physical status of work on the production floor.
• Coordinate with QA/QC when documentation deficiencies affect traceability, inspection, compliance, or customer requirements.
• Escalate recurring documentation or ERP discipline issues to the General Manager / Production Manager.
• Hold technicians accountable for completing required job documentation and ERP transactions as part of their normal work.
• Support improvements to production documentation and ERP discipline where recurring problems are identified.

• Maintain clear communication with the General Manager / Production Manager.
• Provide accurate updates regarding production status, delays, and issues.
• Participate in shift handovers or production meetings as required.
• Communicate daily priorities clearly to technicians.
• Ensure important information is passed between shifts or departments.
• Escalate jobs that are at risk of missing customer commitments.
• Communicate significant quality, equipment, staffing, or safety concerns promptly.
• Ensure management receives accurate information rather than incomplete or delayed updates.

• Identify equipment problems affecting production.
• Notify Maintenance promptly of breakdowns or deteriorating equipment.
• Help coordinate access to equipment for maintenance activities.
• Ensure technicians do not continue using unsafe or obviously malfunctioning equipment.
• Support proper care and use of pumps, racks, hoists, tooling, tanks, carts, and other production equipment.
• Communicate recurring equipment issues to Maintenance and management.
• Help minimize equipment damage caused by misuse or poor handling.

• Train technicians on approved shop-floor methods.
• Help employees develop stronger plating knowledge and practical skills.
• Reinforce correct use of tooling, racks, masking methods, process equipment, and production documentation.
• Provide management with feedback on employee competency and training needs.
• Support cross-training so production is less dependent on individual employees.
• Help identify employees capable of taking on additional responsibility.

• Take ownership of normal shop-floor problems.
• Act before small issues become larger production problems.
• Follow through on assigned tasks without repeated reminders.
• Maintain professional communication with employees and managers.
• Demonstrate good judgment when deciding what can be handled independently and what must be escalated.
• Lead by example in productivity, attendance, safety, workmanship, ERP discipline, and conduct.
• Bring practical solutions forward when recurring production issues are identified.
• Maintain a sense of urgency when customer delivery or production flow is at risk.