General Manager

• Plan and manage the daily and weekly production schedule.
• Prioritize jobs based on customer requirements, delivery commitments, capacity, and production constraints.
• Ensure work moves efficiently through receiving, preparation, plating, inspection, and shipping.
• Monitor jobs throughout the day and address delays before they affect customer delivery.
• Coordinate manpower, tanks, equipment, and other resources according to production requirements.
• Ensure urgent jobs and changing customer priorities are managed appropriately.
• Maintain strong awareness of current workload and upcoming capacity requirements.
• Drive improvement in on-time delivery and production throughput.

• Provide direct leadership to production employees and supervisors.
• Assign daily responsibilities and clearly communicate priorities and expectations.
• Monitor employee productivity, workmanship, attendance, and conduct.
• Coach employees and provide regular feedback.
• Address poor performance, attendance, behaviour, or lack of urgency promptly.
• Document recurring performance or conduct concerns.
• Administer or recommend corrective and disciplinary action within the authority provided by management.
• Participate in hiring, onboarding, training, performance reviews, and termination decisions.
• Recognize strong performers and help develop employees with leadership potential.
• Maintain a professional, respectful, and accountable workplace.

• Oversee the daily operation of the facility on behalf of the President.
• Coordinate activities between Production, QC/R&D, QA, Maintenance, Shipping, Engineering, and the Office.
• Resolve operational issues between departments rather than allowing problems to remain unresolved.
• Ensure department priorities support overall company objectives.
• Conduct or participate in regular production and management meetings.
• Follow up on assigned actions and ensure commitments are completed.
• Help translate management priorities into daily execution.
• Maintain awareness of significant customer, employee, equipment, quality, and production issues.

• Monitor labour utilization and production efficiency.
• Ensure appropriate staffing levels for workload.
• Minimize unnecessary overtime and unproductive labour.
• Identify production bottlenecks and inefficient workflows.
• Reduce unnecessary handling, waiting, rework, and downtime.
• Support improved fixture, tooling, racking, and production methods.
• Work with management to improve job profitability and production capacity.
• Provide production information to support accurate estimating and quoting when required.

The General Manager / Production Manager is responsible for ensuring approved processes are followed correctly in production.

• Ensure operators follow work instructions, routing, customer requirements, and approved process parameters.
• Maintain strong workmanship standards on the production floor.
• Respond quickly to production or quality issues.
• Stop or escalate work when there is a significant risk to product quality or customer requirements.
• Work closely with QC/R&D on technical plating and process problems.
• Work closely with QA on compliance and quality-system requirements.
• Support corrective actions and ensure production-related actions are implemented.

• Ensure employees follow company safety procedures and use required PPE.
• Address unsafe behaviour or conditions immediately.
• Maintain good housekeeping and workplace organization.
• Coordinate with Maintenance when equipment problems affect production.
• Identify equipment or facility issues before they become major production interruptions.
• Support preventative maintenance scheduling while balancing production requirements.
• Escalate significant equipment, environmental, or safety risks to management.

• Identify opportunities to improve production flow, capacity, quality, and labour efficiency.
• Reduce recurring causes of downtime, rework, and missed delivery dates.
• Encourage employees to identify practical improvements.
• Support implementation of new equipment, tooling, processes, and automation.
• Work with Engineering and QC/R&D to scale improved processes into production.
• Establish standard methods where unnecessary variation exists.

• Take ownership of operational problems rather than waiting for the President to identify or resolve them.
• Make appropriate day-to-day operational decisions independently.
• Escalate significant risks, opportunities, customer issues, employee matters, and capital requirements promptly.
• Keep management informed of important changes in production performance.
• Follow through on commitments without repeated reminders.
• Hold other employees and managers accountable for agreed actions.
• Demonstrate urgency when customer delivery or production is at risk.